Kepuasan Pasien Terhadap Pelayanan Home Care Klinik Cahaya Insani Garut

Abstract

The success of development in Indonesia can be measured from various aspects including health. Health is a basic barometer of development that is protected by law for the welfare of its citizens. The purpose of this study is to determine the level of patient satisfaction with home care services at the Cahaya Insani Garut Clinic. The study technique used to examine patient satisfaction with home care services used a qualitative descriptive approach. The informants used are the head of the clinic, doctors, nurses and people who use home care services. The data collection technique in this study is by observing the existing material based on various sources, including questions and answers, a review that has been carried out, field notes, archives and so on to drawing conclusions. The reviewer uses an assessment mechanism, namely a componential assessment by reducing data, secondly presenting the data and taking an overview by verifying the results of observations of reviews in the environment so that the validity of the data can be tested. The conclusion from this study is that the reliability of home care health services at the Cahaya Insani Garut Clinic is good, this can be seen by the alertness of the home care team, namely doctors, nurses and the skills of home care officers at Cahaya Insani Garut Clinic when dealing with patients in line with clinic policies. and always prioritizes professionalism when delivering services.